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ORDERING INFORMATION


COMPUTER GENERATED ARTWORK
Production ready art should be vector based and submitted in one of the following formats:

1. PDF
2. EPS
3. AI (Adobe Illustrator version 10 or higher)
4. CDR (CorelDRAW version 11 or higher)

Files submitted that are not vector based or are not considered production ready by Hampden will incur a
cleanup charge.

Artwork can be emailed to: customerservice@hampdenwatch.com

IMPRINT CHARGES - WATCHES & CUSTOM JEWELRY
An initial, one time set-up charge for watches of $70.00(G.) (*per size) for the first color, $50.00(G.) (*per size)
for the second and all subsequent colors apply. A one time set-up charge for jewelry of $60.00(G.)
for custom logo placement.

* Please note, there are separate set up charges for men’s and ladies’ watches due to size differences.

LESS THAN MINIMUM CHARGES - WATCHES
Charges will be applied to all orders that do not meet the minimum quantities. If less than 12 watches are
ordered, $75.00(G.) charge per order.

IMPRINT POSITION(S) - WATCHES
There are three primary logo imprint positions (top, center, bottom). Orders must specify desired imprint
location. Contact: customerservice@hampdenwatch.com

IMPRINT COLOR(S) - WATCHES
One standard color of imprint is included in watch pricing found throughout this catalog. For a second color
of imprint, and all subsequent colors, add $5.00(G) per piece. Colors are based on Pantone number, or
color match.

ENGRAVING - WATCH & JEWELRY
Case back engraving of logo and/or personalization is available at $7.50(G) per piece. Imprint set-up
charges apply when a logo is involved. See imprint charges, this page.

MEDALLION DIAL CHARGES - WATCH
Die Charge Per Style: $300.00 NET
Medallion Run Charge QTY of 24-99 $16.00 NET per dial
Medallion Run Charge QTY of 100-249 $14.00 NET per dial
Medallion Run Charge QTY of 250-499 $12.00 NET per dial
Medallion Run Charge QTY of 500+ $10.00 NET per dial
Rush Charge $200.00(G)
Less than Minimum Per Style (24 dials) $125.00 NET

SAMPLE PROOFS - WATCH & JEWELRY
Proofs can be emailed or faxed. A product sample for client approval is available at end quantity pricing
plus any applicable set-up and run charges. A pre-production sample can be sent with confirmed order,
upon request.

LARGE QUANTITY ORDERS - WATCH & JEWELRY
For quantities above those within this catalog, please contact your Hampden customer representative
for details on cost savings and delivery.

CORRECTIONS/ CHANGES - WATCH & JEWELRY
Changes to orders in process may incur additional charges and increased production time.

PRODUCTION TIME - WATCH & JEWELRY
Once artwork has been confirmed/ approved, production time is as follows: Imprinted Watch Dials:
Within 21 business days Custom Watches: 60-90 days (contact us to determine due date)
Jewelry: 14 Business Days

*These times are approximations and may vary due to the size of order or the time of year.

PACKAGING - WATCH & JEWELRY
All product are shipped in a gift box. Presentation boxes are available for an additional charge.
See packaging page.
 

QUICK DELIVERY


We are pleased that we can continue to offer rush services, however please be sure to contact
your customer service representatives to coordinate the details on time sensitive projects.

UNION SHOP


Hampden Watch has recognized the Local 1 of the Service Employees International Union,
AFL-CIO for over 55 years.


SHIPPING INFORMATION


Freight charges are added to the invoice or a third party shipping number can be used.
All expedited shipping is available at an additional charge.

DROP SHIP CHARGES
$10.00(G) each.

FREIGHT CLAIMS
Freight claims must be initiated by the recipient within 10 days. Hampden is unable to guarantee
on-time delivery or the safety of goods once turned over to a recognized carrier. It is essential that all
original shipping cartons, packaging materials and damaged product(s) be retained by recipient
until the claim is settled.

PRODUCT SPECIFICATIONS
Watches pictured feature quartz movements, mineral glass crystal and stainless steel case backs.

MISCELLANEOUS


LIMIT OF LIABILITY
All orders are subject to availability of manufacturing components. Hampden cannot be liable for an inability
to ship due to a shortage of components. We encourage you to confirm product availability on time-sensitive
orders prior to ordering.

PRODUCT WARRANTY
All Hampden watches come with a one-year limited warranty, a copy of which is available upon request.
All Hampden watch batteries come with a lifetime replacement. A shipping and handling charge will apply.

TERMS OF SALE
Net 30 days to pre-qualified accounts.

RETURNS
Custom orders are not eligible for return.

REPAIRS
Factory repair services are available for out-of-warranty watches. Repair estimates will be provided upon
receipt of product prior to any work being performed. Email customer service for return authorization number.

TRADEMARKS
Authorization is assumed to be transferred to Hampden by the distributor and its client regarding the use of
any and all trademarks presented to us for reproduction. Hampden assumes no responsibility in trademark
or copyright disputes. Catalog examples showing logo designs, insignias and any trademarks placed on
our products shown within this catalog are to serve only as examples of our imprinting techniques. They are
not presented to resale nor are they to be construed as product or brand name endorsement by or for the
trademark owner(s).

UNION SHOP:
Hampden Watch has recognized the Local 1 of the Service Employees International Union (SEIU),
AFL-CIO for over 55 years.

WARRANTY & GUARANTEE:
All watches come with our one year limited warranty and over 90 years of tradition and excellence. All of our
watches and jewelry are guaranteed to satisfy 100%.